Privacy Policy

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Envy Gowns Ltd & Envy Gowns Bridal Ltd

Last updated: 22 October 2026

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At Envy Gowns, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit www.envygowns.com, book an appointment, purchase a dress, attend an event or communicate with us.

 

1. Who We Are

This website is operated by two businesses:

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• Envy Gowns Ltd — specialising in prom dresses and occasionwear.

• Envy Gowns Bridal Ltd — specialising in bridalwear and related services.

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Both businesses operate through www.envygowns.com and use a shared Wix customer management system.

Each company is responsible for personal information processed for its own business activities. Certain website, marketing and customer-management activities may involve shared responsibility between the companies.

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Business address: Unit 17 & 18 Howgate Shopping Center, Falkirk, FK1 1HG

Privacy enquiries: customerservice@envygowns.com

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You can contact us using the details above regarding either business.

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2. Information We Collect

Depending on how you interact with us, we may collect:

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• Your name, email address, telephone number and postal address.

• Appointment bookings, dates, times and service preferences.

• Dress orders, sizes, colours, alterations and purchase history.

• Payment, deposit, refund and transaction records.

• Enquiries, correspondence and customer service communications.

• Marketing subscriptions and communication preferences.

• Event registrations and ticket information.

• Website usage information, including cookies, device information and browsing activity.

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Where customers provide information about another person, such as a parent booking for a prom customer, we may also process the details necessary to manage that appointment or purchase.

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Payment card information is processed through our payment provider. We do not ordinarily receive or store full payment card numbers.

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3. How We Use Your Information

We use personal information to:

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• Manage prom, bridal and occasionwear appointments.

• Process dress orders, deposits, payments and refunds.

• Communicate about bookings, fittings, collections and outstanding balances.

• Respond to customer enquiries and provide customer support.

• Manage events, tickets and waiting lists.

• Maintain financial records and meet legal obligations.

• Improve our website, services and customer experience.

• Send promotional emails, collection launches, event invitations and special offers where permitted.

• Protect our business, website and customers against fraud or misuse.

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4. Our Legal Bases for Processing

Under UK data protection law, we rely on different lawful bases depending on why we process your information.

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Contract: Where processing is necessary to arrange or fulfil an appointment, purchase, order or related service.

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Legal obligation: Where we must retain information for accounting, tax or other legal requirements.

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Legitimate interests: Where necessary for reasonable business activities, including customer service, fraud prevention and business administration, provided those interests are not overridden by your rights.

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Consent: Where we ask for permission to send certain marketing communications or use non-essential cookies and tracking technologies.

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You may withdraw consent at any time. This will not affect processing carried out lawfully before withdrawal.

5. Marketing Communications

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We may send emails about new collections, promotions, events, sample sales and other Envy Gowns news.

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We send electronic marketing where we have the necessary consent or another permitted basis under applicable UK electronic marketing rules.

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Every marketing email will include an option to unsubscribe.

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You may also contact us directly to request that marketing communications stop.

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Unsubscribing from marketing will not prevent us from sending essential messages about an existing appointment, order or payment.

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6. Sharing Your Information

We may share information with trusted service providers where necessary to operate our business.

 

These may include:

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• Wix: Website hosting, bookings, customer management, online stores, forms and email services.

• Wix Payments and relevant payment partners: Secure payment processing.

• QuickBooks Online: Accounting and financial administration.

• Google: Website analytics and connected business services.

• Meta: Advertising measurement and marketing, where permitted.

• Delivery providers, suppliers and service partners: Where necessary to fulfil customer orders.

• Professional advisers and authorities: Where required for legal, accounting or regulatory purposes.

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Information may also be accessible to authorised staff working across our two businesses where necessary for their responsibilities.

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We do not sell customer contact lists to third parties.

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7. Cookies and Website Tracking

Our website uses cookies and similar technologies to support its operation and, where permitted, understand visitor behaviour and improve our marketing.

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These technologies may include:

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Essential cookies: Necessary for website functionality, security, shopping baskets and booking services.

Functional cookies: Used to support website features and remember preferences.

Analytics cookies: Used to understand website traffic and performance, including through Google Analytics.

Marketing cookies: Used to measure advertising performance and support relevant advertising, including through Meta Pixel.

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We provide a cookie consent banner allowing visitors to accept, decline or manage non-essential cookies.

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You can change your cookie preferences using the cookie settings facility on our website.

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Some services may involve processing information outside the United Kingdom. Where required, we use appropriate legal safeguards for international transfers.

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8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

 

This may include:

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• Booking and customer records: For the period necessary to manage appointments, orders, customer service and related business requirements.

• Financial and transaction records: For the applicable statutory accounting and tax retention periods, generally six years for many UK business records.

• Marketing information: Until you unsubscribe, withdraw consent or your information is no longer required for the relevant marketing purpose.

• Website analytics and cookie information: According to the applicable technology settings and retention arrangements.

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We periodically review information and securely delete or anonymise it when no longer required, subject to legal obligations.

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9. Protecting Your Information

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.

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These measures include restricting access to authorised personnel, using account security protections and relying on established website and payment service providers.

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Although we take reasonable precautions, no method of electronic storage or transmission can be guaranteed completely secure.

 

10. Your Data Protection Rights

Under UK data protection law, you may have the right to:

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• Request access to personal information held about you.

• Request correction of inaccurate information.

• Request deletion of information in certain circumstances.

• Restrict or object to certain processing.

• Request transfer of eligible personal information.

• Withdraw consent where processing relies on consent.

• Object to direct marketing at any time.

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To exercise your rights, please contact us using the privacy contact details in Section 1.

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We will respond in accordance with applicable data protection law, normally within one month.

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You also have the right to complain to the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

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11. Children's and Young People's Information

Some of our services, particularly prom appointments, may involve customers under the age of 18.

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We aim to collect only the information necessary to provide these services and take particular care when handling young people's personal information.

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Where appropriate, a parent or guardian may provide booking and contact information on behalf of a young customer.

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We do not knowingly use children's personal information for marketing without an appropriate lawful basis.

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12. International Data Transfers

Some of our website, payment, analytics and communications providers may process personal information outside the UK.

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Where personal information is transferred internationally, we seek to ensure that appropriate protections are in place as required by UK data protection law.

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13. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, legal requirements or the way we handle personal information.

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The latest version will be published on www.envygowns.com with its updated date.

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14. Contact Us

For questions about this Privacy Policy or how your personal information is handled, please contact:

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Envy Gowns Ltd / Envy Gowns Bridal Ltd

Website: www.envygowns.com

Email: customerservice@envygowns.com

Address: Unit 17 & 18 Howgate Shopping Centre, Falkirk, FK1 1HG

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